By John Quinn, Chief Executive Officer, Wellnecity
Where CFOs and CHROs Are Exposed
Most leaders I speak with are not struggling with intent; they are struggling with visibility. Common blind spots include:
- Claims trends and high-cost outliers
- PBM spreads, markups, and opaque pricing
- Behavioral-health parity (MHPAEA) compliance
- Hidden or misaligned vendor incentives
Without unified data, employers cannot confidently validate costs or defend decisions. These gaps don’t just create operational friction; they expose employers growing fiduciary and financial risk.
The New Standard: Total Data Control
Auditors no longer accept assurances. They expect evidence. Employers need:
- Complete access to plan data across vendors
- Daily monitoring and normalization
- A clear audit trail for oversight decisions
- Quantifiable savings tied to active governance
Anything less introduces fiduciary risk.
A Final Thought
In my experience, the employers who navigate moments like this most effectively are the ones who treat fiduciary oversight not as a legal obligation, but as a leadership responsibility. When you have real control over your data and your vendors, you are not just reducing risk; you are making better decisions for your people. That is ultimately the standard we should all be aiming for.
Where We Can Help
If you are working to strengthen fiduciary oversight and seeking full plan data access, actionable insight, a unified view of your benefits ecosystem, and vendor-accountable savings, our team can help.