• Employer size: 5,000 employees 
  
• 589 members of interest identified 
  
• 100% proactively engaged
  
• 4× ROI 
  
• $600K+ in annualized savings 

The Challenge

Lumexa Imaging needed to address cost growth and close gaps in care—without compromising the employee experience. Limited visibility and delayed reporting made it difficult to act in-year or validate vendor performance.

The Solution: Real-Time Oversight + Care Navigation & Targeted Intervention 

Wellnecity provided continuous oversight to identify members of interest and pinpoint cost drivers and care gaps. Connect Healthcare Collaboration then delivered high-touch outreach to those members via calls, texts, virtual visits—even handwritten letters—to ensure issues were addressed quickly. 

• Real-time visibility into care gaps and cost drivers
• Targeted, high-touch outreach by CHC
• 100% engagement of members of interest 

Results (Q1 2025) 

• $166,760 in quarterly savings
• $600K+ annualized savings
• 4× ROI on care navigation efforts
• Improved coordination and employee experience

The Outcome

By engaging every flagged member and acting on live insights, Lumexa Imaging delivered measurable savings while strengthening trust and improving care.