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NEVER MISS AN EMAIL FROM WELLNECITY. ADD US TO YOUR SAFE SENDERS LIST. OUR RECOMMENDATION IS TO FOLLOW THE INSTRUCTIONS FOR THE WEB VERSION OF GMAIL OR OUTLOOK FOR BEST RESULTS.
View instructions to whitelist Wellencity emails for your client below:
Gmail Web
- Log in to your Gmail account
- Click the cog icon in the top-right corner of the screen, then select “See all settings”
- Navigate to the tab labeled “Filtered and Blocked Addresses” to access information about your existing filters
- Select “Create a new filter” and enter “@wellnecity.com OR @insights.wellnecity.com” in the “Has the words” field and hit “Continue”
- On the next page, select “Always mark as important” and “Never sent it to Spam” and click “Create filter” to approve the new filter
Gmail Mobile
- You will not be able to create filters in Gmail Mobile (you have to use Gmail Web on your desktop / laptop)
- If you do not see Wellnecity Insights in your inbox sent from either an @wellnecity.com or @insights.wellnecity.com domain, look for it in either the “Promotions” or “Updates” folder if you have your Inbox set up that way:
- If you find it, press and hold the email until it is highlighted and “…” shows up on the top right, then click the “…”, click “Move” and select “Primary”
- If you do not have “Promotions” or “Updates” folders set up, look for it in your “Spam” folder:
- If you find it, press and hold the email until it is highlighted and “…” shows up on the top right, then click the “…”, click “Report not spam”
Apple Mail Desktop
- Select “Mail” and then “Preferences” from the menu bar in Mac OS X Mail
- Click the “Rules” tab
- Click “Add Rule”
- In the Description field, type “Whitelist Wellnecity Domains” to identify the new rule and make sure the criteria that follow read as:
- “If any of the following conditions are met”:
- “From” “contains” “wellnecity.com”
- “From” “contains” “insights.wellnecity.com”
- “Perform the following actions”:
- “Move Message” to mailbox: “Inbox.”
- Click OK to save the rule
Apple Mail Mobile
- Look for an email from us in both your Inbox and Junk / Spam folders
- Tap on the email address at the top of email you received (next to “From:”)
- Click “Add to VIP”
Outlook Web
- Click on “Settings” gear icon in the top right, then click “View all Outlook settings” at the bottom of the pop up
- Go to “Junk email”, then under “Safe senders and domains”, click “Add” and type in “wellnecity.com” and “insights.wellnecity.com”
- Click “Save”
Outlook Desktop/Mobile
- Look for an email from us in both your Inbox and Junk folders
- Tap on the email address at the top of email you received (next to “From:”)
- Click “Add to Contacts”